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From the eMail Bag - Marketing a Small Business on Facebook

By Christine Durst & Michael Haaren, Dallas Morning News / Creators Syndicate Columnists  

Dec. 1, 2011

Dear Rat Race Rebellion:
I have a home-based business as a Life Coach. Marketing money is scarce, and I’d like to use Facebook as a free way to build word-of-mouth and connect with prospective clients. But I’ve heard it can be a mixed blessing. Do you have any tips for managing a Facebook business page? – Katherine in Ithaca, N.Y.

Dear Katherine: Facebook can certainly help build buzz and a customer base. But as you intimated, it’s not really “free.” The time commitment can quickly get out of hand, and there’s definitely an art to communicating with invisible strangers in a public setting. Missteps can happen fast, and do lasting damage.

Here are five quick tips to help smooth the way.
  • The faster you want to grow your Facebook page, the more time you’ll need to spend on it in the early stages.
  • Be liberal in sharing resources and advice. This not only demonstrates your expertise, it shows you care, which (as you know better than we do) is key in your niche.
  • Don’t let trolls or competitors masquerading as “friends” provoke you. Sooner or later, every group pulls its share of jokers and scaliwags. They’ll post provocative or insulting messages to try to trip you up. Post “Community Rules” prominently, and enforce them. And don’t be afraid to use the “ban” button to chase off the cockroaches. 
  •  If you haven’t already, put a FAQ page on your website. Point questioners to it gently but regularly. Then you won’t lose productivity answering the same questions back-to-back.
  • Post things that will interest your group, even if you find the topic boring or old hat. The first rule of customer service is altruism. After all, that’s why they call it service.
Dear Rat Race Rebellion: I get lonely working at home all the time. I live in the suburbs, and most of my neighbors are gone during the day. Sometimes I go to Starbucks, but it can get pretty noisy, and I feel guilty about taking up the space. Any ideas? – Roz in Great Neck, N.Y.
 
Dear Roz: You might have a look at coworking centers. These are places where you can park your laptop, have a cup of coffee or a snack, and chat with work-at-homers, freelancers, road warriors and similar folk as much or as little as you like. Many centers have daily rates, so you can drop in whenever you need a “species fix.”

For more, just search on “coworking centers,” and check Deskmag.com, a magazine for coworkers and the movement.

Dear Rat Race Rebellion: I’m part of a dog rescue network and often foster dogs in my home, which pretty much rules out phone-based customer service work. I was an Administrative Assistant before I was laid off. Do you have any suggestions for non-phone home-based work? – Jill in Silver Springs, Md.

Dear Jill: Given your Administrative credentials, you might want to explore corporate transcription (unless the dog chorus is especially loud). We've compiled a list of hirers and resources here. Blogging and freelance writing, proofreading and editing might also fit. For more, see Problogger.net and JournalismJobs.com. Working as a Virtual Assistant might also be an option. For details, see IVAA.org.
 
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Christine Durst and Michael Haaren are leaders in the work-at-home movement and advocates of de-rat-raced living. Their latest book is Work at Home Now, a guide to finding home-based jobs. They offer additional guidance on finding home-based work at www.RatRaceRebellion.com. To read features by other Creators Syndicate writers and cartoonists, visit the Creators Syndicate Web page at www.creators.com.

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